Loading

Frequently Asked Questions

Surely. Get in touch with us if you need more details about the eligibility criteria for NDIS. We can also help you with choosing your plan.

Yes, at Asantecare Pty Ltd, we assign supportive staff so you get the care you need. Rest assured that you are in good hands.

Surely, the short term accommodations that we provide in Sydney are completely safe. They are accessible, functional and best for respite.

Yes, we provide 24/7 in-home support for participants, where we include domestic and personal care.

We assist with various personal tasks that include showering, toileting, grooming, hygiene maintenance, etc.

NDIS participants who require support with daily tasks or shared living can get funding via their Core Support category. The amount of funds will depend on the support needs and goals of the participants.

People with disabilities, elderly individuals, or those needing extra support can benefit.

Assistance with daily tasks and shared living in Sydney can be essential when one needs help with everyday living chores due to a disability or health condition.

To get Daily Tasks or Shared Living support under the NDIS, talk with your NDIS plan manager, who can analyse your unique support needs and design a suitable plan.

Our support workers have the skills & expertise to assist with cleaning, laundry, organisation, meal prep and other chores to support your daily living.

People with mobility or neurological issues that hamper their ability to perform daily chores are eligible for receiving support with household tasks.

Professional help with household tasks from support workers teach skills & build confidence. They enable participants to manage their homes better.

Absolutely. The team at Asantecare Pty Ltd designs support plans based on your specific preferences and goals.

Get in touch with Asantecare Pty Ltd for a detailed consultation and share your needs with us.

Of course you can. We provide compassionate supports tailored to your needs. So, you can rest assured that completing personal tasks in your home is very possible.

Our support workers will help you with planning so you can develop the skills required to achieve the independence you need.

We can provide 24/7 support with personal activities in your home or facility. You can connect with us to get more details.

Yes, managing medications is indeed a part of assistance with personal tasks, and we include this service for the convenience of individuals.

Yes, our support staff can assist you with exercise to help improve your well-being. For more details, get in touch with us.

Assistance with community participation under NDIS is all about helping participants in getting engaged in their respective social lives, and build social skills, and ensure more social inclusion.

Activities under assistance with community participation include attending social groups, joining sports, social or extra curricular programs, volunteering, or going to events, which promote and support social engagement.

Yes! The NDIS does fund community participation to enable the participant access their respective communities and take part in a number of activities.

It helps improve social skills, reduce social isolation, boost independence, and improve the overall life through meaningful social engagement.

Not necessarily. However, you may need these professionals to identify and organise your community participation.

The term "short phrase accommodation" refers to participants' short-term housing that is paid for by the NDIS. It might benefit you and your carers by giving them a brief break from their caregiving duties. If your usual support system isn't working right now, STA might be able to help.

Up to 28 days of short-term lodging are covered by the NDIS each year. Your short-term housing funds are yours to use anyway you see fit.

STA is normally limited to 28 nights during a 12-month period. Formal consent must be provided by the NDIA.

Usually, STA is limited to 28 nights throughout a 12-month span. Formal authorisation from the NDIA is required for reservations longer than 28 nights.

A list of lodging partners is available on our website for you to select from. For your respite stay, you are not required to choose a registered STA group facility or centre.

An ILO is a personalised NDIS support that helps participants come up with flexible living options based on their goals.

If you are a participant with NDIS funding and want to explore alternative living options outside traditional group homes, you might be eligible. To check your eligibility, get in touch with us.

We work closely with you, your family and carer to co-design and implement customised living solutions.

Yes, you can live independently with ILO support as per NDIS guidelines.

Yes, ILO is different from SIL. It is more flexible and has person-centred options, while the latter is structured for shared living in staffed homes.

Yes, you certainly can! Our SIL support is flexible and can seamlessly adapt to your lifestyle and personal preferences. If you prefer to perform most tasks yourself, we’re here to support you through only what you find difficult to handle.

Only if you want! If you feel you need the same support staff every time for your SIL assistance due to the comfort, care, and friendly environment they offer, we’ll ensure it happens, no matter what.

No, not at all! Our SIL assistance is designed for participants of all types and ages, including those with high support needs. If you’re someone with moderate needs, we’re ready to support you with precision and high-quality techniques.

Absolutely! Our SIL service is focused on your empowerment, be it in the area of shopping or something else of your choice. If you want to shop independently, we can teach you how to do it the right way.

We tackle this with ease. We review your goals regularly, keep track of any changes in your needs, and adjust the level of SIL support accordingly.

Yes, absolutely! Our support team can help you with managing schedules, setting up devices, and attending virtual health appointments whenever required.

Yes, you can still access it. We offer proactive, practical in-home support, regardless of your living situation, to ensure the seamless coordination of your family roles and routines.

Yes, we may deliver basic pet care based on your needs. But to receive it, you need to ensure it’s included in your NDIS plan.

Absolutely! Our in-home support services are designed to respect and adapt to sensory needs, ensuring you feel calm and comfortable in your own home.

Yes, you do! We match you with a team who understands you and respects your needs, goals, and cultural background through the in-home support period. We ensure you enjoy “choice and control” with them.

Yes, always! We cater to your cultural background and ensure you receive care that best suits it. We craft plans that reflect your values and beliefs.

Yes, we do! We have years of experience in supporting a diverse range of complex needs and helping participants live better and more fully.

Regularly! We keep your plan on track and make the necessary adjustments according to any changes in your needs.

Yes. We offer flexible services and ensure you get your support whenever you need it most. If that means outside our standard business hours, we’ll deliver it with the same level of precision and quality.

We’ll simply replace them with new, better professionals! Our goal is to assure you of the highest level of comfort through our support.

Anyone with an active NDIS plan can access our NDIS support services in Ashfield.

Yes, we are a trusted NDIS provider in Ashfield, fully approved and registered to deliver Core Support services.

Absolutely. You’re in control. We’ll support any updates to suit your evolving needs.

Simply contact us and we’ll guide you step by step — from understanding your plan to getting started.

Yes! We love seeing our participants connect and thrive through community and social activities.

Yes, our team is experienced, caring, and trained to deliver safe and professional support.

Definitely. We encourage meet-and-greets to ensure you’re comfortable with your support team.

Asantecare Pty Ltd is only registered for Core Support at the moment.

Simply call or message us. We’ll walk you through the process and answer any questions you may have.

Yes. You’re always in control and can adjust your support at any time to better suit your goals.

No referral is needed. If you have an approved NDIS plan, we’re ready to support you.

Our team includes trained, respectful, and caring professionals who are passionate about helping others.

Yes — we encourage meet-and-greets to make sure you feel comfortable and confident moving forward.

No, SIL and ILO are funded separately. SIL (supported independent living) is meant for resuming 24/7 high-intensity support. On the other hand, ILO (independent living option) is a more flexible arrangement offering tailored living solutions. A participant can explore both, but only one support is approved at a time.

Assistance with household tasks includes meal cooking, cleaning, laundry, washing and home decluttering.

Short-Term Accommodation (STA) is a part of respite care and includes temporary accommodation for up to 14 days. Respite is a broader term and can include medium-term accommodation or longer stays.

In-home support is provided on an hourly basis and is flexible. It is provided in your own home. SIL involves structured 24/7 support either in a shared home or one’s own place.

Absolutely! Our team adapts community outings and social activities to suit your mobility and accessibility needs, ensuring safe transportation options.

ILO (Individualised Living Options) is a more flexible program, allowing you to choose how you need to be supported to live autonomously in your own place. SIL (Supported Independent Living) provides round-the-clock support in a shared accommodation or one’s own home.

Of course! If your limited mobility prevents you from performing daily household chores, you can ask your support coordinator to include “household tasks” in your plan.

No, not at all. You can also opt for Short-Term Accommodation during planned respite, where your primary carers will be unavailable for a specified time.

No, not necessarily. Community participation also includes skill-based group activities, vocational learning, volunteering, and picking new hobby groups—all in a supportive and inclusive setting.

Absolutely! In-home supports can be added along with other services like personal care, ILO, or daily living assistance.