We value your Compliments & Complaints as this helps us to improve our services. Please contact us in the first instance as we will listen and work with you to find a resolution.

If we have been unable to find a resolution The NDIS Quality and Safeguards Commission monitors all NDIS service providers in Australia and that includes taking charge of complaints.

If you are unsatisfied with Asantecare or any other provider that you are receiving supports/services from you can find out more by visiting the NDIS Commission website www.ndiscommission.gov.au or call 1800 035 544.

Information about How to make a complaint

Louise Glanville been appointed as Commissioner for The NDIS Quality & Safeguards Commission offices in New South Wales

They are based at: Parramatta and Penrith

They can be accessed online by following the link: https://www.ndiscommission.gov.au/about/complaints

Further Information

If you need an Interpreter

Please call 131 450 or visit www.tisnational.gov.au.

If you are deaf, or have a hearing or speech impairment, contact the Quality and Safeguarding Commission through the National Relay Service.

For more information, visit www.relayservice.gov.au contact the Helpdesk on 1800 555 660

Other Statutory Agencies in New South Wales

New South Wales Ombudsman

• Telephone: 1800451524
• Website: www.ombo.nsw.go.au

Commonwealth Ombudsman

• Telephone: 1300 362 072
• Email: ombudsman@ombudsman.gov.au
• Website: ombudsman.gov.au

In New South Wales, the independent and impartial statutory complaints authority for health and disability services is the Health Care Complaints Commission (HCCC), which investigates and resolves complaints about health services and providers:

HCCC

Complaints and enquiries line: 1800043159

Free call from landlines: 0292197444

Email:  hccc@hccc.nsw.gov.au

Office address: Level 12, 323 Castlereagh Street, Sydney NSW 2000